Most webmasters consider that customer support and technical support are the backbone of any decent low cost web hosting company. After all, these are the two areas of the web hosting business that actually interact with the life blood of the low cost web hosting business – the customers.
Surprisingly, there are a number of low cost web hosting companies out there that seem to miss this point entirely. These web hosting companies get so caught up with the amazing technical features that they have loaded onto their servers, that they forget the whole point of their existence – ie HOST CUSTOMER ACCOUNTS!
Too often, a great number of customer support or technical staff (even the management) at low cost web hosting companies simply ignore customer enquiries – it seems the customers keep getting in the way of their work. This sounds like a ludicrous statement to most sane and rational people, but you would be surprised how many times I’ve heard employees of low cost web hosting companies actually say those exact words. These same employees seem to have an unnatural and unhealthy attraction to lines of code, and anything that interferes with this time is considered a nuisance. If you don’t believe this, take a look at customer forums of some of the low cost web hosting companies. They are filled with posts about having unresolved or ignored issues.
Fortunately, my personal dealings with the team at Bluehost low cost web hosting has been nothing but impressive. No question is too trivial or basic for them. They are prompt, courteous and always willing to help. They have even helped me with some of my technical issues (html) that have nothing whatsoever to do with their web hosting technical support roles. Nevertheless, when I sent in a question about a problem, the Bluehost rep politely pointed out that the problem had nothing to do with Bluehost. Rather than leave it at that, he actually went on to give me a simple solution I could implement to get one of my websites back up and running. This is what you would call superior customer service from a low cost web hosting company.
Technical and customer support needs to be 365 days a year 24 hours a day. After all, today’s low cost web hosting providers literally host websites from every country in the world, therefore they are likely to have questions and issues arise at any hour of the day. Bluehost low cost web hosting have always been there whenever I have need to contact them.
If you’re serious about starting a website, you will need a good, reliable and efficient low cost web hosting provider, that will help you keep your website up and working every hour of every day. Bluehost low cost web hosting is such a company and I strongly recommend them for you to try.
